Refund & Return Policy

This policy applies if you pay this business for a visit, diagnosis, labour or parts. Edit it in Admin so it matches real invoices.

Cancellation

You may cancel a request before a technician is dispatched; tell us by phone or email. Same-day cancellations after dispatch may still incur a call-out or diagnostic charge if that is how the business actually bills.

Diagnostic charges

Diagnosis may be chargeable even if you decline the repair. That should be explained before the visit.

Parts

Installed parts are typically non-returnable once fitted, except where they are dead on arrival and the supplier accepts a return. Unused, sealed parts may be returnable at the administrator’s discretion.

Refunds

If we charged in error, or a documented service was not delivered, contact the published email with the request number. Processing time depends on the original payment method. We do not promise card-network timelines we do not control.

Exceptions

Misuse, third-party tampering, or refused access can void a goodwill refund.